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PLEASE READ THESE TERMS AND CONDITIONS (“Terms”) CAREFULLY. By accessing and using this and other websites, online services and mobile ick(collectively referred to as “SlimGenics,” “us,” “our,” or “we”), including without limitation www.slimgenics.com and other websites and mobile applications linking to these Terms (collectively, the “Sites”), you agree to be bound by these Terms, and you confirm that you are at least 13 years old. If you do not agree to all these Terms or you are under the age of 13, you must refrain from accessing and using the Sites. If you are between 13 and 17 years of age, you may only use the Sites with the involvement of a parent or guardian.
If you are asked to click your agreement to specific terms and conditions to access certain functions on any of the Sites (each a “Site Agreement“), the terms in the Site Agreement shall govern over any inconsistencies with these Terms, but only for the specific Site function described in that Site Agreement.
We may change these Terms from time to time without prior notice to you and will post the updated Terms to the Sites. ANY CHANGES TO THESE TERMS WILL APPLY IMMEDIATELY UPON POSTING TO THE SITES. BY USING OR OTHERWISE ACCESSING THE SITES, POSTING OR DOWNLOADING ANYTHING TO OR FROM THE SITES, YOU HEREBY AGREE TO, AND SHALL BE SUBJECT TO, THESE TERMS AND ANY CHANGES TO THEM. YOU AGREE TO PERIODICALLY REVIEW THESE TERMS FOR CHANGES.
NEITHER THE PRODUCTS NOR ANY PRODUCT INFORMATION HAS BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION.
You grant SlimGenics and its employees permission to provide you with support and guidance on SlimGenics programs and product recommendations for your health, wellness and / or overweight condition. You warrant that you are in good health and fully able to participate in the STEP at Home Weight Loss Program, and you do not require a physician’s release to do so. YOU UNDERSTAND THAT SLIMGENICS PROVIDES ONLY WEIGHT REDUCTION, WEIGHT MANAGEMENT AND NUTRITIONAL COUNSELING SERVICES, THAT ITS EMPLOYEES ARE NOT MEDICAL OR PSYCHOLOGICAL PRACTITIONERS, AND THAT IT IS YOUR RESPONSIBILITY TO SEEK THE ADVICE OF A PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER BEFORE COMMENCING USE OF ANY DIET, NUTRITIONAL SUPPLEMENTS, EXERCISE OR WEIGHT REDUCTION PROGRAM.
DO NOT USE THE SITES OR ANYTHING YOU FIND ON THE SITES AS A SUBSTITUTE FOR MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. You agree that our provision of any information from any Sites does not constitute the practice of any medical, nursing, or other professional health care advice, diagnosis, or treatment. You are responsible for evaluating specific treatments, information, content, products and services that may be available through the Sites. We do not represent, warrant or guarantee any particular results with respect to your use of the Sites or any information available on the Sites. WE DO NOT MAKE ANY GUARANTEE ABOUT WHETHER ANY INFORMATION, PRODUCTS, OR SERVICES YOU FIND ON THE SITES WILL HELP YOU ACHIEVE THE RESULT(S) YOU WANT.
SHOULD YOU HAVE ANY HEALTH CARE RELATED QUESTIONS, CALL OR SEE YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER PROMPTLY. ALWAYS CONSULT WITH YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER BEFORE BEGINNING A NEW TREATMENT, WEIGHT REDUCTION PROGRAM, DIET OR FITNESS PROGRAM. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU READ ON THE SITES.
The Sites contain postings, text, images, messages, files, and other information and materials for download and viewing by individual users (“Users“) of the Sites, as made available by SlimGenics and our advertisers, sponsors and other content contributors (“Content Contributors“). Portions of the Sites authored by SlimGenics or its authorized agents, contractors, and employees are referred to as “SlimGenics Content.” Portions of the Sites authored by Users are referred to as “User Content.” Portions of the Sites authored by other Content Contributors are referred to as “Third Party Content.”
All SlimGenics Content on the Sites, including but not limited to photographs, videos, artwork, written text is protected by federal and international copyright and intellectual property laws and is the property of SlimGenics. No portion of the SlimGenics Content may be reprinted, republished, modified, reproduced, or distributed in any form without the express written permission of SlimGenics. The Sites include numerous trademarks and service marks that are the property of SlimGenics, including but not limited to “SLIMGENICS,” “STEP,” and “TAKE THE FIRST STEP.” Other trademarks, service marks and logos used in the Sites are the trademarks, service marks or logos of third parties.
You may view or download SlimGenics Content for your own personal use. You must keep intact any notices, including trademark and copyright notices, contained on any downloaded SlimGenics Content and you must comply with any applicable end user license agreements. With respect to SlimGenics Content, any rights not expressly granted by these Terms or any applicable end user license agreements are reserved by SlimGenics. Downloading, screen capturing or copying SlimGenics Content in any manner for any use other than personally viewing the document is prohibited by copyright law.
Although SlimGenics attempts to ensure the accurateness of the SlimGenics Content, it makes no guarantees whatsoever as to their correctness or accuracy. It is possible that the SlimGenics Content could include inaccuracies or errors, and that unauthorized additions, deletions and alterations could be made to SlimGenics Content by third parties. In the event that an inaccuracy arises, please inform SlimGenics so that it can be addressed. Information contained on the Sites may be changed or updated without notice.
All User Content and Third Party Content on the Sites are the responsibility of their respective owners. SlimGenics is not responsible for User Content and Third Party Content, and the views and opinions expressed in User Content and Third Party Content are not necessarily those of SlimGenics. SlimGenics cannot, and does not, review User Content or Third Party Content before they are made accessible through the Sites. Nevertheless, please be advised that User Content and Third Party Content may be protected by federal and international copyright or other laws, and your right to reprint, republish, modify, reproduce, or distribute User Content or Third Party Content may be limited accordingly.
Your contract with your mobile network provider (“Mobile Provider“) will continue to apply when accessing or using the Sites on your mobile, handheld device (“Mobile Device“). You understand that your Mobile Provider may charge you fees for your use of its network while accessing or using the Sites, for data downloading, e-mail, text messages, for roaming, and other Mobile Provider or third party charges, and that YOU ARE SOLELY RESPONSIBLE FOR SUCH FEES AND CHARGES. You understand that the Sites are provided over the Internet and mobile networks, so the quality and availability of the Sites may be affected by factors outside our control. We do not guarantee that the Sites will be compatible or operate with your Mobile Provider’s service plans, with any particular mobile device, or other piece of hardware, software, equipment, or device you install on or use with your Mobile Device. We are not responsible if the Sites are unavailable or if you cannot download or access the content on the Sites, for any compatibility or interoperability issues, or for any communication system failure which may result in the Sites being unavailable.
If you are permitted to and choose to create an account on a Site, you are the only person authorized to access and use your account. You will not give your username, password, or any other account information to a third party. You must immediately notify us of any known or suspected unauthorized use of your account or any known or suspected breach of security, including, but not limited to loss, theft, or unauthorized disclosure of your password. YOU ARE RESPONSIBLE FOR ALL ACTIVITY ON YOUR ACCOUNT. Any fraudulent, misleading, abusive, or illegal activity may be grounds for termination of your account at our sole discretion and we may refer you to appropriate law enforcement agencies. You agree to maintain accurate and complete contact information in connection with your account, and to update this information promptly in the event it changes.
Any change or update made to your account information, and all other postings, text, images, messages, files, and other materials you post, transmit through, or link to the Sites (collectively, “Your Content“) are your sole responsibility. SlimGenics and the Sites merely provide a means for the transmission and dissemination of Your Content. YOU AGREE THAT YOU WILL EVALUATE AND BEAR ALL RISK RELATED TO THE USE OF OR ANY ACTIVITIES ASSOCIATED WITH ANY OF YOUR CONTENT. THE RESULTS OF ANY ACTIONS YOU TAKE BASED ON YOUR CONTENT OR OTHER CONTENT YOU FIND ON THE SITES ARE SOLELY YOUR RESPONSIBILITY. Under no circumstances will we be liable in any way for Your Content or for any loss or damage of any kind resulting from Your Content.
We do not pre-screen or approve Your Content and we have no obligation to monitor Your Content. However, we reserve the right to review, modify, monitor, distribute, refuse to post, or delete any of Your Content at our sole discretion. We reserve the right at all times and in our sole discretion to disclose any information we believe necessary to satisfy any law, regulation, legal process, or governmental request.
By uploading, transmitting, or posting Your Content, you grant to us a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, edit, publish, post, transmit, and distribute Your Content in whole or in part.
You agree that when using the Sites, you will not:
Delete, hack, or attempt to change or alter any content or notices;
Use or introduce into the Sites any device, software, or routine intended to damage, bypass, modify, interfere with, erase, or permit unauthorized access to the Sites, servers, or networks connected to the Sites, crack passwords or security encryption codes, or take any other action that interferes with any other person’s use of the Sites;
Use any automatic or manual device or process to harvest or compile information from the Sites for any reason;
Copy, modify, create derivative works, reverse engineer, decompile, disassemble, or otherwise attempt to learn the source code, structure, or ideas upon which the Sites are based;
Introduce into the Sites any software routine designed to disable a computer program automatically, with the passage of time, or under the positive control of an unauthorized person;
Use any content made available through the Sites in any manner that misappropriates any trade secret or infringes any intellectual property rights, rights of publicity, or other proprietary right of any party;
Collect, store or use personal data about other Users, or otherwise attempt to access any other person’s information;
Post, upload, or transmit photos or video of any third party without express, written permission. By uploading, transmitting, or posting any photo or video on or through the Sites, you represent and warrant that you have express, written permission from all persons appearing in the media for all potential uses by the Sites or SlimGenics of such media;
Send any chain letters, junk mail, spam, unauthorized e-mail, or advertisements;
Decrypt, transfer, frame, display, or translate any part of the Sites;
Use the information in the Sites to create or sell a similar service or similar information;
Post, upload, or transmit any User Content that is or encourages unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, profane, indecent, sexually explicit, invasive of another’s privacy, hateful actions, or is intended to offend any person based on a person’s race, ethnic heritage, national origin, sex, sexual orientation or preference, age, physical or mental illness or disability, marital status, employment status, housing status, or religion;
Harm minors in any way;
Impersonate any person or entity, including, but not limited to, a SlimGenics employee or representative; or
“Stalk,” harass, or threaten invade the privacy of another User of the Sites.
We may modify, suspend, or close your account or otherwise stop providing any Sites in whole or in part at any time and for any reason. We will not be liable to you or any third party for suspension or termination of any Site or your account. You will not be able to access any information in your account once your access has been suspended or terminated or a Site itself has been shut down. You are responsible for making sure Your Content and other information you desire is properly backed up so you have access to it in the event of loss, corruption, or cessation of any site, or termination or suspension of your account. WE DO not export Your Content, your Information, or other data during your use of the sites, or provide Your Content, Information, or other data to you when your account is closed.
You are responsible for providing, maintaining and ensuring the compatibility of all hardware, software, electrical, Internet and other physical requirements necessary for your use of the Sites.
You agree to pay all fees and expenses charged by SlimGenics for all nutritional supplements, fitness and weight loss products, and Site subscriptions (collectively, “Products“) and related services that you order through the Sites. You will make all required payments at the prices and upon the terms described in your shopping cart accessible through the Sites. Unless otherwise agreed by SlimGenics, SlimGenics will not accept any order for Products until full payment is received. SlimGenics may need to verify information you provide before accepting an order, and may cancel or limit an order any time after it has been placed. You represent and warrant that you are an authorized signatory of any credit or debit card you provide to SlimGenics, and hereby authorize SlimGenics to charge that credit or debit card to pay any charges related to the purchase of Products or any other fees you owe for use of the Sites or under this Agreement. If payment has already been made and your order is cancelled or limited, we will refund payment in the same payment method as the original purchase for any Products not shipped due to such cancellation or limitation. SlimGenics expressly conditions its acceptance of all Product orders on your acceptance of these Terms.
You will have the opportunity to review and confirm your order, including delivery address (if applicable), payment method and Product details. We will send you a notice when we accept your orders and our acceptance will be deemed complete and to have been effectively communicated to you at the time we send the notice. The risk of loss in any Products you purchase and the responsibility to insure them passes to you when the relevant Products are delivered.
You are responsible for and shall pay all sales, use, value-added, withholding, personal property or other tax, duty, currency conversion charges, or levy of any kind, including interest and penalties thereon (“Taxes“), whether imposed now or later by any governmental entity in connection with your purchase of any Products. You agree to pay interest at the rate equal to the lesser of 1.5% per month, or the maximum rate allowed by applicable law, on any outstanding balance related to your purchase of any Products, together with costs of collection, including attorneys’ fees and costs. If you fail to pay any amount when due, we may immediately suspend your access to the Sites or your account.
Excluding any Products contained in the SlimGenics Home Product Kit at the time of purchase, all Product purchases are an extra cost. You agree that ALL SALES ARE FINAL, and that all Products and related services are NON-REFUNDABLE, NON-RETURNABLE and NON-EXCHANGEABLE (for the safety and health of all SlimGenics clients, Products may not be returned and re-stocked). All services offered under the Home Program Kit are NON-REFUNDABLE for any reason. In addition, you agree to use all proprietary literature, program information and Products you purchase for your own personal benefit, and not transfer any such items to, or duplicate any of them for, any other person (including any commercial, retail, online or public entity). You further understand that the contents of all client files and records maintained by SlimGenics are the property of SlimGenics. YOU HEREBY ACKNOWLEDGE THAT THE NO-REFUND, NO-EXCHANGE, AND NO-RETURN POLICY HAS BEEN FULLY DISCLOSED TO YOU. YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR THE COST OF ALL PRODUCTS AND SERVICES YOU PURCHASE. YOU FURTHER ACKNOWLEDGE THAT, OTHER THAN THE PRODUCTS AUTOMATICALLY INCLUDED IN THE SLIMGENICS HOME PROGRAM KIT, ALL PRODUCTS MUST BE PURCHASED AT THE PRICES IN YOUR SHOPPING CART ON THE SITES.
You agree to defend, indemnify and hold harmless SlimGenics, our officers, members, directors, employees and agents, from and against any and all claims, liabilities, damages, losses or expenses, including attorney’s fees and costs and expenses, arising out of or in any way connected with (a) your access to or use of all or part of the Sites; (b) Your Content; (c) a breach or alleged breach by you of any of your representations, warranties, covenants or obligations within these Terms; (d) your infringement or misappropriation of any intellectual property or other rights of SlimGenics or third parties; (e) any negligence or willful misconduct by you; or (f) any claims of personal injury arising from your participation in any SlimGenics program.
THE SITES, INCLUDING ANY CONTENT OR INFORMATION CONTAINED IN THE SITES AND ANY SITE-RELATED SERVICE, ARE PROVIDED “AS IS,” WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT. STATEMENTS OUTSIDE THE TERMS, INCLUDING, WITHOUT LIMITATION, STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE, WHETHER MADE BY OUR EMPLOYEES OR OTHERWISE, IS NOT A WARRANTY OR PROMISE BY US, AND WE HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY SUCH STATEMENTS. WE HAVE NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY OR FAILURE TO STORE ANY COMMUNICATION, INFORMATION, OR YOUR CONTENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITES, SITE-RELATED SERVICES, AND ANY LINKED WEBSITES.
YOU UNDERSTAND THAT RESULTS MAY VARY WITH INDIVIDUALS DEPENDING UPON HOW WELL YOU ADHERE TO A SLIMGENICS PROGRAM. ALL PRODUCTS AND SERVICES PURCHASED OR OTHERWISE OBTAINED FROM SLIMGENICS ARE PROVIDED “AS IS,” WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. STATEMENTS OUTSIDE THE TERMS, INCLUDING, WITHOUT LIMITATION, STATEMENTS REGARDING SUITABILITY FOR USE, WHETHER MADE BY OUR EMPLOYEES OR OTHERWISE, ARE NOT WARRANTIES OR PROMISES BY US, AND WE HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY SUCH STATEMENTS. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF ALL PRODUCTS AND SERVICES. ALL PRODUCTS AND SERVICES SOLD BY SLIMGENICS ARE NON-REFUNDABLE AND NON-RETURNABLE ONCE DISPENSED OR SHIPPED.
Some jurisdictions do not allow some disclaimers of warranties, so such disclaimers and exclusions may not apply to you.
NEITHER WE NOR OUR SUPPLIERS ARE RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, OR OTHER DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO ANY PRODUCTS OR SERVICES, THE SITES, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED IN THE SITES OR ANY LINKED WEBSITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH ANY PRODUCTS OR SERVICES, THE SITES, SITE-RELATED SERVICES, CONTENT OR INFORMATION, OR LINKED WEBSITES IS TO STOP USING THE PRODUCTS, SERVICES, SITES, SITE-RELATED SERVICES, CONTENT OR INFORMATION, OR LINKED WEBSITES.
IF WE ARE FOUND TO BE LIABLE DESPITE THE LIMITATIONS ABOVE, IN NO EVENT SHALL SLIMGENICS BE LIABLE FOR ANY DAMAGES RELATING TO THIS AGREEMENT GREATER THAN ONE THOUSAND U.S. DOLLARS ($1000), TO THE GREATEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.
Some jurisdictions do not allow certain limitations of liability, so the above limitations may not apply to you.
It is SlimGenics’ policy to respect the intellectual property of others and to respond quickly to notices of alleged infringement. SlimGenics will terminate the access of all Users who infringe the intellectual property rights of others. Likewise, any apparent infringement of SlimGenics’ intellectual property rights by one of a User will result in the immediate termination of that User’s access to the Sites.
If SlimGenics removes or disables access to User Content or Third Party Content according to these Terms, SlimGenics may, in its discretion, provide the Content Contributor with a copy of the notification which prompted removal or disabled access to the User Content or Third Party Content. However, SlimGenics reserves the right to withhold access to and/or not replace the User Content or Third Party Content unless ordered to do so by a court or other tribunal of competent jurisdiction.
If you believe someone is using your copyrighted work without your permission on any of the Sites, you may wish to may contact our Designated Copyright Agent. Notifications of claimed copyright infringement and counter notices should be sent to our Designated Copyright Agent using the following contact information:
SlimGenics Group, LLC
SlimClub Terms and Conditions
6520 Wadsworth Blvd., Suite 160
Arvada, CO 80003
We will respond to claims of copyright infringement reported to our Designated Copyright Agent, identified above, in accordance with the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”) or, as applicable, other laws. Notices of copyright infringement must include the following required information:
Your address, telephone number, and email address;
A description of the copyrighted work that you claim has been infringed;
A description of where the alleged infringing material is located on the Sites;
A statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law;
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and
A statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
SlimGenics makes no representations whatsoever about any other website that you may access though the Sites. When you access a non-SlimGenics website, please understand that it is independent from SlimGenics, and that SlimGenics has no control over the content on that website. In addition, a link to a non-SlimGenics website does not mean that SlimGenics endorses or accepts any responsibility for the content, or the use, of the linked website. You must ensure that whatever you select for your use or download from that website is free of items such as viruses, worms, trojan horses, and other items of a destructive nature, and that such use or download complies with copyright and other applicable laws.
The e-mail address you provide during the account registration process will be the e-mail address we will use for all Site-related communications to you. We may also send you messages via your account for the Sites. It is your responsibility to monitor your email and Site accounts and respond in an appropriate manner. Our Sites may contain links or forms that can be used to contact us so you can comment, make a complaint, make suggestions, and ask questions. You represent and warrant that any information you provide is correct and applies only to you and that you will keep your e-mail address and other information about you in your account up-to-date.
You can contact us through your account or by e-mail. Unless you tell us otherwise, or the law requires otherwise, you agree to receive all communications from us by e-mail or by our posting notices to your account. You agree that you are able to print the communications for your records. You agree that all communications that we send to you electronically satisfy any legal requirement that a communication be in writing. You may choose to get legal notices in paper form through the mail if you tell us you do not want legal notices sent electronically. If you choose paper form, legal notices will be sent to you in paper form by postal mail or as otherwise permitted or required by law. All other communications not required by law to be in paper form will be sent electronically. To tell us you do not want legal notices sent electronically, and for any other notices under this Agreement, send the notice in writing and by certified and registered mail to the above address.
THIS SECTION AFFECTS YOUR RIGHTS, PLEASE READ CAREFULLY BEFORE AGREEING TO THESE TERMS BY USING OUR SITES.
These Terms are entered into in the State of Colorado, U.S.A., and are governed by the laws of the State of Colorado, U.S.A., exclusive of its choice of law rules. YOU AND WE EACH AGREE TO THE EXCLUSIVE JURISDICTION OF THE STATE AND FEDERAL COURTS SITTING IN THE COUNTY OF DENVER IN THE STATE OF COLORADO, U.S.A., FOR ALL DISPUTES RELATING TO THESE TERMS. EACH PARTY WAIVES ANY JURISDICTIONAL, VENUE, OR INCONVENIENT FORUM OBJECTIONS TO SUCH COURTS. In any action to enforce these Terms, the prevailing party will be entitled to costs and attorneys’ fees. In the event that any of the Terms are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
USE OF OUR SITES AND ANY RELATED SERVICES ARE SUBJECT TO YOUR COMPLIANCE WITH THE TERMS SET FORTH ABOVE. PLEASE READ THIS INFORMATION CAREFULLY. YOUR CONTINUED USE OF OUR SITES INDICATES YOUR AGREEMENT TO BE BOUND BY THE TERMS SET FORTH ABOVE. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, PROMPTLY EXIT THE SITE.
We collect two types of information: personally identifiable information and non-personally identifiable information.
Personally identifiable information is information that identifies you or can be used to identify or contact you (“Personally Identifiable Information“). Such Personally Identifiable Information may include your name, address, email address, telephone number, birth date (primarily for eligibility purposes) and billing and credit card information, and fitness information (such as weight or BMI). We may request Personally Identifiable Information from you when you register on or subscribe to our Sites, or purchase any products from any online stores in our Sites (“Products“). In all of these cases, we will collect Personally Identifiable Information from you only if you voluntarily submit such information to us.
You do not have to provide us with any Personally Identifiable Information to visit our Sites. However, if you choose to withhold requested information, you may not be able to visit all sections of our Sites or use or receive all of our Sites, promotions and offerings.
When you become a registered user of, or subscribe to, one of our Sites, we also may collect information that by itself cannot be used to identify or contact you, such as demographic information (such as age, profession or gender) and fitness information (such as current weight or BMI) (“Non-Personally Identifiable Information“). Non-Personally Identifiable Information may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Sites. Non-Personally Identifiable Information is used to help us understand who uses our Sites and to improve and market our Sites in general and our Sites in particular.
We may also use technologies to provide you with tailored information and features as you use our Sites. When you access our Sites from your mobile handheld device (“Mobile Device“), we may obtain information about the type of Mobile Device you are using. We may use this information to notify you of features and products that may be available on your Mobile Device. Certain features may require our collection of the phone number of your Mobile Device. We may link that phone number to the mobile device identification information. In addition, some mobile network providers (“Mobile Providers“) in the United States are required to use technology that tracks the physical location of Mobile Devices that use their service. Depending on your Mobile Provider and mobile device, we may automatically receive this information. If we begin to offer services that use this tracking (“pinpointing”) information, we will obtain your consent (an opt-in) before using the information. AFTER OBTAINING SUCH CONSENT, WE MAY USE AND STORE THIS INFORMATION TO PROVIDE LOCATION-BASED SERVICES, INCLUDING LOCATION-TARGETED ADVERTISING. BY ACCESSING THE SITES THROUGH YOUR MOBILE DEVICE, YOU ARE EXPRESSLY CONSENTING TO OUR COLLECTION OF SUCH INFORMATION AND ARE PROVIDING US WITH YOUR PRIOR WRITTEN CONSENT TO RECEIVE TEXT MESSAGES AND ELECTRONIC EMAIL TO YOUR MOBILE DEVICE. WE MAY USE YOUR ELECTRONIC CONTACT INFORMATION TO SEND YOU COMMUNICATIONS.
Most mobile devices provide users with the ability to disable location services. These controls are usually located in the mobile device’s settings menu. If you have questions about how to disable your mobile device’s location services, we recommend you contact your Mobile Provider or your mobile device manufacturer.
We may also supplement the information we collect with information from other sources to assist us in evaluating and improving our Sites, to determine your preferences so that we can tailor our Sites to your needs, and/or to study nutritional, weight loss, behavioral and fitness questions in general.
We may collect information (including information that is Personally Identifiable Information) from you in different manners and at different places and times on our Sites, such as when you register for our online community or subscribe to one of our Sites. The following is a description of manners in which we collect information about you:
You must first complete certain steps to become either a registered user or a subscriber in order to access certain portions of our Sites, such as our chat rooms, message boards, blogs, weight loss tools, e-coupons, newsletters, online stores and food database, or to purchase Products and take advantage of our rewards programs and other special offers, During these steps, you may be required to provide us with information (including Personally Identifiable Information) such as name, zip code and email address, and, if you subscribe to one of our Sites, credit card and billing information. This information is used to help us understand who uses our Sites, to improve our Sites, to contact users about requested Sites and for subscription billing purposes if applicable. It is optional for you to provide fitness information, but providing this information is encouraged so we can provide a more personalized experience on our Sites.
We also collect Non-Personally Identifiable Information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Sites. This information may be used to analyze trends, to administer the Sites, to monitor use of our Sites, and to gather general demographic information. We may link this information to Personally Identifiable Information for these and other purposes, such as personalizing your experience on our Sites and evaluating our Sites and promotions in general.
Through our referral tools for informing a friend about our Sites, we will automatically send your friend a one-time email containing the information you request to be sent. If you elect to use these referral tools, we will collect from you certain Personally Identifiable Information about your friend which you have provided, such as your friend’s name and email address.
In general, we use the information collected on our Sites to help us understand who uses our Sites and how they are used, to personalize your experience, to assist you in using our Sites, to improve our Sites, and for billing purposes.
If you become a registered user, subscribe to one of our Sites, or purchase Products from our online stores, we may use your information to send you a welcome email that may confirm your user name and password. If you “opt-in” we may send you electronic newsletters, contact you about our Products, services, information and news that may be of interest to you, and provide you with targeted feedback. If you no longer desire to receive these communications, we will provide you with an option to change your preferences. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information (including Personally Identifiable Information) to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information collected to send you important service announcements and updates regarding our Sites or, if you are a subscriber, about your billing account status. You will not be able to unsubscribe from these service announcements and updates as they contain important information relevant to your use of our Sites.
In addition, if you become a registered user or subscribe to one of our Sites we may use your information to contact you by postal mail or text message about our Products, services, information and news that may be of interest to you, unless you notify us that you no longer desire to receive these communications.
We may also use the information gathered on and through our Sites to perform statistical analysis of user behavior, to analyze and evaluate issues relating to nutrition, weight loss, behavior and fitness, or to evaluate and improve our Sites. We may link some of this information to Personally Identifiable Information for internal purposes only or to assist you in your personal weight loss efforts.
We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with laws or regulations, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms or any subscription agreement, or to protect the safety or security of our users, our Sites or the general public.
We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Sites. For example, we might inform third parties regarding the number of unique users who visit our Sites, the demographic breakdown of the registered users of our Sites, or the activities that visitors to our Sites engage in while on our Sites. The third parties to which we may provide this information may include independent providers of Products, potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
We also may allow advertisers (“Advertisers“) to choose the users who will see their advertisements or promotional offers. You agree that we may provide any non-personal information we have collected from you to an Advertiser, so that Advertiser may select the appropriate audience for advertisements or offers. For example, we might use the fact you are located in Denver to show you ads or offers for Denver businesses, but we will not tell such businesses who you are.
In addition, if you have not opted out of our targeted advertising, you agree that we may share your personal information with Advertisers in order to deliver specific targeted advertising or offers to you (“Targeted Advertising“). If we enable Targeted Advertising for our users by default, you will be able to opt out of Targeted Advertising at any time by changing your personal settings. You may see certain ads on other websites if we participate in advertising networks administered by third parties. These networks track your online activities over time by collecting information through automated means, including through the use of the automated technologies described above, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our Sites, such as the pages you have viewed. This collection may take place both on our Sites and on third-party websites that participate in the relevant ad network, such as websites that feature advertisements delivered by the ad network. If you want to prevent third parties from delivering tailored advertising, visit the Network Advertising Initiative Consumer Opt-Out Page, and the Digital Advertising Alliance Opt-out Page.
California Civil Code Section 1798.83 permits users that are residents of California to request the following information regarding our disclosure of your Personally Identifiable Information to third parties for those third parties’ direct marketing purposes: (i) a list of certain categories of Personally Identifiable Information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year, (ii) the identity of certain third parties that received Personally Identifiable Information from us for their direct marketing purposes during that calendar year, and (iii) examples of the products or services marketed (if we have that information). If you are a California resident and would like to make such a request, please email or write us at the contact information listed below.
Whether or not you provide Personally Identifiable Information is completely your own choice. You are not obligated to answer any question that is presented to you on our through our Sites. You may opt-out from receiving future promotional information from us or our Affiliates, or direct that we not share your information with any Affiliates, as set forth below. Whether or not you opt-out is your choice; however, in many instances this type of information is required to participate in a particular activity, realize a benefit we may offer, or gain access to certain content, services, or offers on our Sites.
The Sites may offer publicly accessible blogs or community forums or other ways to permit you to submit ideas, photographs, user profiles, writings, recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including Personally Identifiable Information (collectively, “User Content”). We or others may reproduce, publish, distribute or otherwise use User Content online or offline in any media or format. Others may have access to this User Content and may have the ability to share it with third parties across the Internet. You should be aware that any User Content you provide in these areas may be read, collected, and use by others. Thus, please think carefully before deciding what information you share, including Personally Identifiable Information, in connection with your User Content. Please note that we do not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. We are not responsible for the accuracy, use or misuse of any content or information that you disclose or receive. To request removal of your User Content from our blog or community forum or similar features, contact us as set forth below. In some cases, we may not be able to remove your User Content, in which case we will let you know if we are unable to do so and why.
We are committed to protecting the privacy of children. The Sites are not designed for or directed to children under the age of 13. We do not collect Personally Identifiable Information on or through or Sites from any person we actually know is under the age of 13. We urge all parents or guardians to participate in their children’s exploration of the Internet, and to teach their children about protecting their Personally Identifiable Information while online. If you use the Sites, you hereby represent and warrant that you are at least 13 years of age. In compliance with the Children’s Online Privacy Protection Act, any information we receive from users we believe to be under the age of 13 will be purged from our database.
Notwithstanding the above commitments to protect your information (including Personally Identifiable Information) from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.
We do not want to receive confidential or proprietary information from you through our Sites or otherwise. Please note that any information or material sent to us will be deemed NOT to be confidential, except your Personally Identifiable Information. By sending us any information or material, including Your Content, you grant us an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that we are free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of these Sites will be published or otherwise used with your name on it; or (c) we are required to do so by law.
SlimGenics Group, LLC
6250 Wadsworth Blvd., Suite 160
We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits and features of our Sites.
I purchased the Home Program but haven’t received my password or confirmation email.
– These emails can sometimes get blocked or put in to the Spam folder. If it is not in your Spam folder, you can also access your password on the My Account page.
Who do I contact if I’m having technical difficulties or if there is something wrong with my shipment?
– To report a problem with your order, email firstname.lastname@example.org.
I downloaded the SlimGenics Home Program, now what?
– In addition to this comprehensive guide you will also be enrolled in our educational email series, eAdvisor. In this series you will receive such resources as educational blogs, nutritious recipes, informational videos and discounts on products to aid in your weight-loss journey.
I have some questions about the program. Who can I talk to?
-We are here for you! Do you have questions or need a little extra motivation? We are never more than a phone call away. You have access to an experienced e-Program Advisor and an Online Community of fellow program participants for all of the support you need. Email email@example.com and a program advisor will be happy to assist you with your questions.
Are you a vegetarian? Nursing mother? Kosher? Had bariatric surgery?
– That’s ok! Our program is flexible and easily adaptable to meet your needs. A e-Program Advisor or your physician can assist you with any needed modifications.
Can I participate if I have a medical condition such as diabetes or heart disease?
– Yes. Your health and well-being are our primary concern. Our team has worked with people with diabetes, high blood pressure, heart conditions, high cholesterol, arthritis and joint pain, thyroid disease, fibromyalgia, multiple sclerosis and cancer. We highly recommend consulting with your physician before starting a weight-loss program.
How much do I have to exercise?
– You can exercise as little or as much as you would like. Exercise will help with weight loss, but it is not a required part of the program.
What are the benefits of taking the supplements?
– Our supplements are nutritionally designed with weight loss in mind. They can help to increase inch loss, speed up metabolism, fight cravings and improve gut health. A e-Program Advisor can assist you in selecting the supplements best suited for your nutritional and weight-loss needs.
Why are Thermo-Snacks® part of my program and what do they do?
– SlimGenics Thermo-Snacks have the highest quality protein needed for weight-loss success. Thermo-Snacks help to enhance energy, prevent deviations and improve weight-loss results. No matter what you might be craving, there is a Thermo-Snack to meet your preference. Sweet, salty, savory, or crunchy, we have something for everyone to enjoy. Healthy snacking never tasted so good!
What are Rewards Points?
– With SlimGenics Rewards, our free online loyalty program, you earn points with every online purchase. With every $20 spent in the SlimGenics Online Store, you earn one Rewards point, which is equal to $1.00 to use when shopping on www.SlimGenicsDirect.com Redeeming your points is easy! Simply redeem your Rewards points at checkout. If you have accumulated the minimum of just 5 points, you may apply them toward any purchase. You will have the option of applying points as one of your payment methods. Rewards Points expire 90 days after the last date earned, and we will send you a reminder 10 days before expiration to alert you to use your points before they expire. Each time new Rewards points are earned; ALL points in your account are extended for another 90 days.
How fast can I expect to lose weight?
– This is different for everyone, but healthy people who follow the SlimGenics plan can expect to lose, on average, 1 to 2 pounds per week but many have achieved even faster results. The rate at which you lose weight depends on your age, gender, health history, starting weight and activity level. It is important to note that some medical conditions and medications can slow down weight loss.
When will I receive my order?
– If you ordered the Digital, Interactive Program, you can download immediately! If you ordered any nutritional supplements, Thermo-Snacks, etc. orders typically arrive within 1-4 days. Once your order has been shipped, you will receive a notification via email. Please note that orders placed on Friday will not be shipped until the following Monday.
Is the food plan very restrictive?
– No! SlimGenics is based on Balanced Nutrition. You will eat food from all of the food groups. We will help you understand what, when and how much to eat to lose your weight easier and faster than trying to do it on your own.
Is my online payment secure?
– Payments are submitted to our credit card processor using the latest 128-bit Secure Socket Layer (SSL) encryption technology. Stored credit card data is stored on secure servers at our credit card processor which follows the most up to date Payment Card Industry (PCI) standards. Payment Card Industry Data Security Standard (PCI DSS) is a set of comprehensive requirements developed by the major card brands to facilitate the adoption of consistent data security measures. SlimGenics takes security very seriously. However, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.