Frequently Asked Questions
About My Order
Who do I contact if I’m having technical difficulties or if there is something wrong with my shipment?
To report a problem with your order, please email email@example.com
How do I track my order?
Great question! Simply log into your account to review your order or see your shipping confirmation email. There you will find the tracking number associated with your order which you can use to determine where your package is.
When will I receive my order?
Any SlimGenics Weight Loss Program or 14-Day Kick-Start is available for easy download immediately. For nutritional supplement orders, Thermo-Snacks, etc. orders typically arrive within 3-4 days. Once your order has been shipped, you will receive a notification via email. Please note that orders placed on Friday will not be shipped until the following Monday.
Why is my order on hold?
As part of our commitment to fraud protection, some orders may be placed on hold for manual verification. Reasons for an order being placed on hold can include: differing shipping and billing addresses, incorrect billing information, recent name change on the card holder’s account, and more. In the event of a hold, we will manually verify your information which takes approximately two hours.
I purchased a SlimGenics Weight Loss Program and/or the 14-Day Kick-Start Program but haven’t received my password or confirmation email.
These emails can sometimes get blocked or put into the Spam folder. If it is not in your Spam folder, you can also access your password on the My Account page.
Do you offer FREE Shipping?
FREE shipping is available on all orders priced at $169 and above after any discounts. To receive FREE shipping on orders of $59 and above, sign up for a SlimClub Membership today. With FREE shipping, Members also receive special offers, unique discounts and a special 10% discount on all orders.
What are Rewards Points?
With SlimGenics Rewards, our free online loyalty program, you earn points with every online purchase. With every $25 dollars spent in the SlimGenics Online Store, you earn one Rewards point, which is equal to $1.00 to use when shopping on www.SlimGenicsDirect.com Redeeming your points is easy! Simply redeem your Rewards points at checkout. If you have accumulated the minimum of just 5 points, you may apply them toward any purchase. You will have the option of applying points as one of your payment methods. Rewards Points expire 90 days after the last date earned, and we will send you a reminder 10 days before expiration to alert you to use your points before they expire. Each time new Rewards points are earned; ALL points in your account are extended for another 90 days.
Weight Loss Programs
I have some questions about your programs. Who can I talk to?
We are here for you! Do you have questions about a weight loss program or our top-quality wellness supplements? We are never more than a phone call away. Simply call 855.292.4400 or email firstname.lastname@example.org to communicate with an expert Weight Loss Consultant who can answer any questions you may have.
I'm a busy person. Can I schedule a FREE phone call to learn more?
Of course you can! We're here for you, no matter the challenge. If you would like to receive a call from an expert Weight Loss Consultant, please visit our Make A Phone Appointment page.
How fast can I expect to lose weight?
This is different for everyone, but healthy people who follow SlimGenics’ programs can expect to lose, on average, 1 to 2 pounds per week but many have achieved even faster results. The rate at which you lose weight depends on your age, gender, health history, starting weight and activity level. It is important to note that some medical conditions and medications can slow down weight loss.
Can I participate if I have a medical condition such as diabetes or heart disease?
Yes. Your health and well-being are our primary concern. Our team has worked with people with diabetes, high blood pressure, heart conditions, high cholesterol, arthritis and joint pain, thyroid disease, fibromyalgia, multiple sclerosis and cancer. We highly recommend consulting with your physician before starting a weight-loss program.
Are you a vegetarian? Gluten-free? Nursing mother? Kosher? Had bariatric surgery?
That’s ok! Our programs are flexible and easily adaptable to meet your needs. Our Weight Loss Consultants or your physician can assist you with any needed modifications.
Do I have to exercise?
You can exercise as little or as much as you would like. Healthy activity will help with weight loss, but it is not a required part of the programs.
Why are Thermo-Snacks® part of my SlimGenics Weight Loss Program and what do they do?
SlimGenics Thermo-Snacks have the highest quality protein needed for weight-loss success. Thermo-Snacks help to enhance energy, prevent deviations and improve weight-loss results. No matter what you might be craving, there is a Thermo-Snack to meet your preference. Sweet, salty, savory, or crunchy, we have something for everyone to enjoy. Healthy snacking never tasted so good!
Are the food plans restrictive?
Not at all! SlimGenics programs are based on the principles of balanced nutrition. You will eat food from all of the food groups and never feel deprived. We will help you understand what, when and how much to eat to lose your weight easier and faster than trying to do it on your own.